Frequently Asked Questions
Everything you need to know about your premium cycling gear and orders.
What is the estimated delivery time for my order?
We offer express worldwide shipping. Domestic orders typically arrive within 2-3 business days, while international shipments take 5-7 business days depending on the destination.
Can I return or exchange items if they don't fit?
Yes, we offer a 30-day return policy for all unworn items in their original packaging. You can opt for a full refund or a size exchange to ensure the perfect fit for your ride.
Do you offer a warranty on high-performance components?
All technical components and framesets sold at Velodrom CC come with a full manufacturer's warranty against defects. Specific duration varies by brand, typically ranging from 2 to 5 years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger purchases, we also offer flexible financing options via Klarna.
How do I track my shipment?
Once your order is dispatched, you will receive an automated email containing a tracking link from our logistics partner so you can follow your gear's journey in real-time.
Do you provide professional bike assembly services?
Yes, for customers visiting our physical locations, we offer professional workshop services. For online bike orders, the bicycle is shipped 90% assembled and requires minimal setup.